Monthly Archives: February 2012

Luis Terrones, Aquatic Director, YMCA

I saw some of your videos today and wow I was amazed. It definitely help reignite the fire I have, to continue doing what I do in the YMCA. I am making it mandatory for all my staff to watch … Continue reading

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American Express: Secret Sauce

American Express owes much of its success to its highly engaged workforce. Employees are consistently and publicly recognized for exceeding customer expectations and living company values. Patterned after its membership reward points for card-carrying customers, managers use Reward Blue, a … Continue reading

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YMCA: Keep Striving

Like many of us, Jeffrey and Alnisa didn’t see the economy crisis coming. Thanks to the Y, they found a landing place for they young family at the YMCA, a place in which to regroup and plan for the future. … Continue reading

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